Last updated: 11/02/2025
We want you to love your purchase! If for any reason you’re not completely satisfied, we offer free returns within 30 days of delivery.
You can return your item(s) within 30 days of receiving your order for a full refund.
To be eligible for a return:
The item must be unused, in its original condition, and in the original packaging.
Proof of purchase (like an order number or receipt) is required.
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
We’ll cover the return shipping cost for all eligible returns.
Once your return request is approved, you’ll receive a prepaid shipping label via email.
If you have any questions about your return or refund, contact us at:
📧 CustomerSupport@Dermarex.co