All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
If we are experiencing a high volume of orders, processing times may be slightly delayed. You will be notified by email if there are any significant delays.
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
You can track your package directly through the carrier’s website or your order status page on our store.
If your package is lost or arrives damaged:
Contact us immediately at 📧 CustomerSupport@Dermarex.co
We’ll work with the carrier to resolve the issue or send a replacement if applicable.
If you have any questions about shipping or delivery, please reach out to us at:
📧 CustomerSupport@Dermarex.co